Course curriculum

  • 1

    Who and What is Your Advice Service?

    • What Is Your Advice Service?

    • What Do We Look Like?

    • What Is Triage?

    • What Do We Do?

    • What Do We Not Do?

    • Who and What is Your Advice Service Quiz
  • 2

    Key Policies

    • Advice Service Confidentiality Policy Word Document

    • Advice Service Conflict of Interest Policy Word Document

    • What Does This Mean For Me?

    • Key Policies Quiz
  • 3

    Triage Role and Responsibilities

    • Triage Role

    • Roles and Responsibilities Quiz
  • 4

    Escalation and Prioritisation

    • What is Prioritisation?

    • Prioritisation Quiz

    • What is Escalation?

    • SafeZone
  • 5

    Zoho Guided Conversation

    • What is ZohoDesk?

    • Opening a Ticket in Zoho Desk

    • Guided Conversations

    • Sending Emails to Students Using Zoho

    • Guided Conversation Link

    • Downloading Guided Conversation

    • Attach Guided Conversation to Zoho Ticket
  • 6

    Congratulations!

    • Congratulations and Next Steps!